Charlotte Ley, Author at Business Resilience Experts

corruption 2.0 – protecting the company from corruption damage

corruption 2.0 – protecting the company from corruption damage

By Charlotte Ley|2021-08-19T08:16:13+02:00 19 August, 2021|Interest|

The annual damage caused by corruption in Germany is estimated at more than 400 billion euros. Middle and senior management in particular is the driving force behind corruption. Corruption is a creeping process that begins at the lowest level of a company. In order to obtain information and spy on the company, employees are infiltrated who can, for example, take over infrastructural tasks. Here, the position of a porter, a cleaner or canteen staff should be mentioned, who specifically spy out where the further steps of corruption should start. If this information is available, the spying on the company takes place in more sensitive areas. Here, persons are infiltrated primarily in management levels as assistants. These persons collect targeted information about the company's employees in order to select suitable target persons for strategic collusion. External service providers such as interpreters or IT service providers can also collect sensitive [...]

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“New Normal” – Really that new?

“New Normal” – Really that new?

By Charlotte Ley|2021-08-18T13:58:00+02:00 18 August, 2021|Interest, News|

In many places, life with and after SARS-Covid-19 is currently being described as the new normal. But much of what is supposed to be "new" is not so new. I dare to take a look back. The call of the tower guard: "Close the gates" announced imminent danger. The "lockdown" was the consequence. Isolation and waiting (historically: quarantine = 40 (itl. quaranta) days waiting period for ships entering the port of Venice to protect the narrow city from epidemics) were always the first step to ward off an epidemic. So far, nothing new. But behind the term "New Normal" lies the question of how to shape the future. And not just in dealing with a pandemic event. In terms of business processes, this means formulating modified requirements for business continuity management (BCM). Because closing the gates and waiting will have consequences: Necessary movements of people and goods are [...]

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Is COVID-19 really a “Black Swan”?

Is COVID-19 really a “Black Swan”?

By Charlotte Ley|2021-08-18T13:27:29+02:00 18 August, 2021|Interest|

Many commentators referred to the COVID-19 pandemic as a "Black Swan" event. However, this is a misunderstanding of what a Black Swan actually is. Understanding the difference moves COVID-19 from the list of events for which governments and organizations could not prepare to the list of events for which they should have prepared. What are Black Swans? The theory of Black Swan events was developed to categorize unpredictable high-impact events. Nassim Nicholas Taleb first proposed the term in his 2001 book Fooled by Randomness. In 2007, he expanded the concept in his better-known book, "The Black Swan." According to Taleb, a Black Swan event has three characteristics: "First, it is an outlier, being outside the range of regular expectations, because nothing in the past can convincingly point to its possibility. Second, it has an extreme impact. Third, despite its outlier status, human nature lets us concoct explanations for [...]

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crisis communication

crisis communication

By Charlotte Ley|2021-08-18T09:32:43+02:00 18 August, 2021|Interest|

Communication after an event always takes place. Therefore, it is not necessary to question whether crisis communication must take place, but only when and how. The basic rule is: As early as possible and as much as necessary! This is the only way to reduce and manage the effects of a crisis. Good crisis communication begins before a crisis with preparation and precaution. It is then called risk communication and serves to identify and minimize risks and to generate risk acceptance. It also creates risk maturity, which enables people to understand, evaluate and combat risks. For this, communication as early as possible is important, as the example of a flood shows. Early information about current events and the indication of an imminent flood generate a higher acceptance for measures after the flood has occurred. Crisis communication can also be used to convey targeted instructions for action, such as: [...]

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8 tips for your crisis communication

8 tips for your crisis communication

By Charlotte Ley|2021-08-18T09:34:20+02:00 18 August, 2021|Interest|

Why your communication today is critical to your performance tomorrow Germany and the world are in a state of emergency. Many industries, such as the automotive sector, are experiencing one of the worst crises ever (source: industry analysis by management consultants Bain & Company), sales are down and all forecasts are uncertain. With all the efforts to save one's own company over the crisis, one thing can quickly fall into the background: Leading the company through the crisis. Employees feel that otherwise stable companies are suddenly standing on shaky ground. Companies that were still forecasting a good business year for their employees during New Year's speeches now have to announce short-time work. Consequences that every employee feels more keenly than all of the internal and external personnel marketing measures from the time before the crisis. But what does this mean for employers? If you don't do a good [...]

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Crisis management in companies is custom work

Crisis management in companies is custom work

By Charlotte Ley|2021-08-18T09:39:01+02:00 17 August, 2021|Uncategorized|

Why crisis management in companies? "They'll never go bankrupt, they're so big and professional..." This sentence is often heard and in the end it nevertheless happens. A crisis occurs and is not handled professionally. Often negative consequences up to insolvency are imminent. Crises due to market dependencies or changes. The globalization of markets and the expansion and merging of companies into large corporations create a complicated network of dependencies. The more interconnected a system is, the more susceptible it is to disruption or crisis. The trend toward globalization and networking of markets will continue in the future. Accordingly, market crises are not entirely avoidable, even for medium-sized companies and large corporations. Political factors such as Brexit or trade wars also lead to massive uncertainty. Yet it is only in these situations that companies become aware and more visible of their many dependencies. Why Brexit should be considered an emergency [...]

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Crisis management as strategic competence in companies

Crisis management as strategic competence in companies

By Charlotte Ley|2021-08-18T09:40:39+02:00 16 August, 2021|Interest, Norms & Standards|

The new technical specification DIN CEN/TS 17091:2019 "Crisis management - Guidance for developing a strategic capability" calls for a strategic approach to crisis management. " Development of a strategic capability" is a measure designed to help organizations build this important capability. In this article, we highlight four areas where the new technical specification promotes best practices and provides more detailed guidance. Crisis management as a strategic competence It's not a question of if, but only a question of when things will go wrong. And once they do, an effective response will help keep the company on track. A study published by Aon and Pentland Analytics (Reputation Risk in the Cyber Age - The Impact on Shareholder Value, August 2018) shows that companies which respond effectively to a crisis will outperform those that do not in terms of shareholder value. Companies that view crisis management as a strategic [...]

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Crisis management in hospitals

Crisis management in hospitals

By Charlotte Ley|2021-08-18T09:42:13+02:00 13 August, 2021|Interest, News|

Incidents in hospitals are not uncommon. Statistics show that every day there is a cyberattack, every week a fire, every month an external threat (e.g., supply shortages), and every year a police incident that can present challenges to hospitals. The most recent example is the hacker attack on the University Hospital in Düsseldorf, North Rhine-Westphalia. The actual extortion letter was directed at the university in Düsseldorf, however the hospital also suffered massive impact. Due to the encryption of patient data, normal operations were no longer possible. As a result, patients of the ambulance service were diverted. One person died in the process, resulting in a charge of involuntary manslaughter. Through contact between the police and the blackmailers, the danger to people was pointed out, whereupon a decryption code was issued. Nevertheless, repercussions are still present today and normal operations have not yet been fully restored. This example shows [...]

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Ransomware in the hospital – only now a danger?!

Ransomware in the hospital – only now a danger?!

By Charlotte Ley|2021-08-18T09:46:21+02:00 13 August, 2021|News|

The attack on a hospital with ransomware can have far-reaching consequences for the healthcare sector. In addition to the loss or theft of data, the failure of IT systems is also a crisis situation for hospital business. The damage from this is not only delayed medical care, but also financially this event can develop into an existential threat. Especially when there is blackmail involving large sums of money. This makes it all the more surprising that it is only now that this danger posed by ransomware to hospitals is being publicly addressed and specifically warned against. The example of a hospital network in Rhineland-Palatinate and Saarland, which was affected by ransomware in 2019 and had to compensate for several days of IT outages, is representative of many more events of this kind, most of which have not been publicly discussed. It is estimated that about 64% of hospitals [...]

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Come with us ahead of the situation!

Come with us ahead of the situation!

By Charlotte Ley|2021-08-18T09:47:52+02:00 13 August, 2021|News|

In the event of a fire, fire extinguishers are ready and waiting in your buildings. But how are you prepared for other crisis that have an existential impact on your day-to-day business and your company's success? That is exactly what we are experts in! In this blog, we would like to shed light on exciting topics related to business continuity and address everyday as well as unusual issues. we look forward to your comments and suggestions! An article by Robert Osten, published on 16 November 2018 Translated by Charlotte Ley

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