Preparation

Leading – differences between bcm and administrative crisis management

By |2021-09-29T11:18:07+02:00 29 September, 2021|Interest|

Business continuity management can also mean "emergency and crisis management". We also find this term in the administrative sector, as in the work of civil protection. But is leadership in the event of crises really the same? This short article is intended to highlight individual differences and similarities between these two emergency and crisis management approaches so that a distinction can be made and differentiation simplified. Causes of crises The causes of crises or disasters in the field of civil protection are almost exclusively external. This means, for example, natural disasters, terrorist attacks or a technical/human failure, which leads to high risks. In the case of companies, there are two additional causes: inadequate attention to operational fluctuations up to the point of escalation and the occurrence of latent problems, which lead to high reputational damage. The crisis is therefore not only brought in from the outside, but may [...]

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The crises team

By |2021-09-27T10:52:18+02:00 27 September, 2021|crisis management, Interest|

A crisis team is a group of people with decision-making authority who plan and implement the management of a crisis. Other names are a staff for extraordinary events or a task force. No matter what such a group is called, it must have decision-making capability and be responsible for managing the crisis. Fire Service Regulation 100 on Leadership and Command in Emergency Operations (German: Feuerwehr-Dienstvorschrift 100, FwDV 100 or DV 100) describes the crisis management team as it is used in emergency response (fire department, rescue service, disaster control/civil protection). Here, it is referred to as incident command staff. For more information on the distinction between the crisis management team and the command staff, you can read our blog article on the topic of "Leading - differences between BCM and official crisis management". The FwDV 100 was created after the Lüneburg Heath fire, as leadership faced great challenges [...]

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Emergency drills – stumbling blocks and importance

By |2021-08-31T12:01:14+02:00 31 August, 2021|News, Safety|

Due to multiple threat possibilities (e.g. natural phenomena, increasing dependencies on information technology, international terrorism, blackouts, pandemics, etc.), emergency drills are an important tool to prepare a company/organization for such scenarios. Only those who are prepared and feel prepared can handle an emergency adequately and in a timely manner. If this is not the case, emergencies can develop into crises or even disasters for one's own company/organization or even for other stakeholders. This article is intended to shed a little light on the complex topic of emergency drills, emphasizing the importance and problem areas of such drills by highlighting some aspects. Thus, there is by no means any claim to completeness. Importance of emergency drills As mentioned earlier, we are all virtually at the mercy of a variety of threats that can result in physical or financial damage or damage to reputation. These threat opportunities are difficult for [...]

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Organizational resilience

By |2021-08-31T08:23:13+02:00 31 August, 2021|Norms & Standards, Safety|

The standards for organizational resilience In March 2017, the new ISO standard ISO 22316:2017 was published with the long title "Security and resilience - Organizational resilience - Principles and attributes". The standard was developed by the Technical Committee ISO/TC 292 Security and resilience, which is also responsible for the ISO standards around ISO 22301 Business Continuity Management. In addition to this ISO standard, BS 65000:2014 "Guidance on organizational resilience" has been available from British Standards (BSI) since 2014. We can therefore currently build on two standards on the subject of resilience. What is it about a topic that is apparently so important that two standards are dedicated to it? If you enter the search term "resilience" for german books in Amazon, you will already receive over 1,000 suggestions for filling your electronic shopping cart. If you approach the topic of "resilience" in a foreign language, you already [...]

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Case study companies with and without BCM

By |2021-08-30T08:08:32+02:00 30 August, 2021|Interest|

Why actually think and take precautions for robust corporate governance and supposedly expensive business continuity management? Paper is patient - and the ISO 22301 standard lies warm and dry in the cupboard. We take you through a case study to show you the process of an emergency using two differently positioned companies. Our case study takes you to two medium-sized companies operating in the same industry: House of cards-Money Tomb GmbH and robusta-Willow Tree KG. As "hidden champions," the companies produce the highest quality products and services in a niche area. Both companies have an extensive product portfolio, production at several locations, a business field of medical services and a large web presence with B2B and B2C contact. Key customers of the company come from the aviation industry, the automotive industry and other diverse sectors. Our protagonist is Bert van Jenssen, IT manager in the companies. The system [...]

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Business continuity management as the key to cyber security

By |2021-08-19T08:37:59+02:00 19 August, 2021|Interest|

Resilience to cyberattacks requires much more than protective, defensive security tools and training. Resilience is also about the ability to recover quickly. Therefore, it must always include business continuity management activities. It's time to redefine the role of chief information security officers (CISOs) and budget accordingly. Although prevention is key to limiting cyberattacks, the question is whether it alone is enough. Cyberattacks are constantly increasing in number and severity. A chief information security officer is responsible for prevention, but we believe a CISO should also feel responsible for business continuity and crisis communication: The ability to respond so the business can return to business as usual as quickly as possible is a much more realistic goal than preventing attacks entirely. The goal: Detect, respond, recover and improve. But how can an organization respond to an attack while still planning for its future? By not separating preventive measures and [...]

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“New Normal” – Really that new?

By |2021-08-18T13:58:00+02:00 18 August, 2021|Interest, News|

In many places, life with and after SARS-Covid-19 is currently being described as the new normal. But much of what is supposed to be "new" is not so new. I dare to take a look back. The call of the tower guard: "Close the gates" announced imminent danger. The "lockdown" was the consequence. Isolation and waiting (historically: quarantine = 40 (itl. quaranta) days waiting period for ships entering the port of Venice to protect the narrow city from epidemics) were always the first step to ward off an epidemic. So far, nothing new. But behind the term "New Normal" lies the question of how to shape the future. And not just in dealing with a pandemic event. In terms of business processes, this means formulating modified requirements for business continuity management (BCM). Because closing the gates and waiting will have consequences: Necessary movements of people and goods are [...]

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Is COVID-19 really a “Black Swan”?

By |2021-08-18T13:27:29+02:00 18 August, 2021|Interest|

Many commentators referred to the COVID-19 pandemic as a "Black Swan" event. However, this is a misunderstanding of what a Black Swan actually is. Understanding the difference moves COVID-19 from the list of events for which governments and organizations could not prepare to the list of events for which they should have prepared. What are Black Swans? The theory of Black Swan events was developed to categorize unpredictable high-impact events. Nassim Nicholas Taleb first proposed the term in his 2001 book Fooled by Randomness. In 2007, he expanded the concept in his better-known book, "The Black Swan." According to Taleb, a Black Swan event has three characteristics: "First, it is an outlier, being outside the range of regular expectations, because nothing in the past can convincingly point to its possibility. Second, it has an extreme impact. Third, despite its outlier status, human nature lets us concoct explanations for [...]

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Crisis management as strategic competence in companies

By |2021-08-18T09:40:39+02:00 16 August, 2021|Interest, Norms & Standards|

The new technical specification DIN CEN/TS 17091:2019 "Crisis management - Guidance for developing a strategic capability" calls for a strategic approach to crisis management. " Development of a strategic capability" is a measure designed to help organizations build this important capability. In this article, we highlight four areas where the new technical specification promotes best practices and provides more detailed guidance.   Crisis management as a strategic competence It's not a question of if, but only a question of when things will go wrong. And once they do, an effective response will help keep the company on track. A study published by Aon and Pentland Analytics (Reputation Risk in the Cyber Age - The Impact on Shareholder Value, August 2018) shows that companies which respond effectively to a crisis will outperform those that do not in terms of shareholder value. Companies that view crisis management as a strategic [...]

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Come with us ahead of the situation!

By |2021-08-18T09:47:52+02:00 13 August, 2021|News|

In the event of a fire, fire extinguishers are ready and waiting in your buildings. But how are you prepared for other crisis that have an existential impact on your day-to-day business and your company's success? That is exactly what we are experts in! In this blog, we would like to shed light on exciting topics related to business continuity and address everyday as well as unusual issues. we look forward to your comments and suggestions!   An article by Robert Osten, published on 16 November 2018 Translated by Charlotte Ley

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