Crisis Management Team – Business Resilience Experts

Leading – differences between bcm and administrative crisis management

Leading – differences between bcm and administrative crisis management

By Charlotte Ley|2021-09-29T11:18:07+02:00 29 September, 2021|Interest|

Business continuity management can also mean "emergency and crisis management". We also find this term in the administrative sector, as in the work of civil protection. But is leadership in the event of crises really the same? This short article is intended to highlight individual differences and similarities between these two emergency and crisis management approaches so that a distinction can be made and differentiation simplified. Causes of crises The causes of crises or disasters in the field of civil protection are almost exclusively external. This means, for example, natural disasters, terrorist attacks or a technical/human failure, which leads to high risks. In the case of companies, there are two additional causes: inadequate attention to operational fluctuations up to the point of escalation and the occurrence of latent problems, which lead to high reputational damage. The crisis is therefore not only brought in from the outside, but may [...]

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The crises team

The crises team

By Charlotte Ley|2021-09-27T10:52:18+02:00 27 September, 2021|crisis management, Interest|

A crisis team is a group of people with decision-making authority who plan and implement the management of a crisis. Other names are a staff for extraordinary events or a task force. No matter what such a group is called, it must have decision-making capability and be responsible for managing the crisis. Fire Service Regulation 100 on Leadership and Command in Emergency Operations (German: Feuerwehr-Dienstvorschrift 100, FwDV 100 or DV 100) describes the crisis management team as it is used in emergency response (fire department, rescue service, disaster control/civil protection). Here, it is referred to as incident command staff. For more information on the distinction between the crisis management team and the command staff, you can read our blog article on the topic of "Leading - differences between BCM and official crisis management". The FwDV 100 was created after the Lüneburg Heath fire, as leadership faced great challenges [...]

Modern Hospital Alarm and Response Planning

Modern Hospital Alarm and Response Planning

By Charlotte Ley|2021-09-24T16:37:49+02:00 24 September, 2021|Interest, Norms & Standards|

Hospitals are specialized healthcare enterprises that operate either for profit or as a public legal entity. Crisis management in hospitals is also known as "hospital alert and response planning" (german: Krankenhaus Alarm- und Einsatzplanung KAEP), this has its roots in the need to increase treatment capacity. Examples of this are mass casualty incidents (MCI) or sick cases, where the hospital has to care for significantly more patients than in regular operation. Also described in the KAEP are measures to deal with functional failures, such as power outages. Hospital processes require personnel as well as resources embedded in an organization. Support from resources such as electricity, water, sewage, hygiene, IT, materials, medicines, etc. is required with the highest availability. Organizational, billing and documentation processes occur in parallel. The intersection between a hospital and a company from a business continuity management perspective is therefore very large. The Criticality Ordinance of [...]

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Updated: Hospital alert planning for pandemics

Updated: Hospital alert planning for pandemics

By Charlotte Ley|2021-08-24T07:34:44+02:00 24 August, 2021|Interest|

The course of corona disease worldwide shows that a massive increase in the number of infected individuals is also to be expected in Germany. At present, there are still very few infected people compared to China and Italy. Pandemic measures are needed to reduce the spread, especially in hospitals. Corona, in the form of Covid-19, is a virus that can be transmitted from person to person. Vaccine protection against it has not yet been developed, so the only way to prevent it from spreading is through good hygiene and isolation of those infected. The legal basis for this in Germany is the Infection Protection Act, which requires compliance with the state of the art in medicine and epidemiology in order to prevent the spread. According to Section 4 (1) of the Infection Protection Act, the Robert Koch Institute is named to prescribe and develop this state of the art. Accordingly, the [...]

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8 tips for your crisis communication

8 tips for your crisis communication

By Charlotte Ley|2021-08-18T09:34:20+02:00 18 August, 2021|Interest|

Why your communication today is critical to your performance tomorrow Germany and the world are in a state of emergency. Many industries, such as the automotive sector, are experiencing one of the worst crises ever (source: industry analysis by management consultants Bain & Company), sales are down and all forecasts are uncertain. With all the efforts to save one's own company over the crisis, one thing can quickly fall into the background: Leading the company through the crisis. Employees feel that otherwise stable companies are suddenly standing on shaky ground. Companies that were still forecasting a good business year for their employees during New Year's speeches now have to announce short-time work. Consequences that every employee feels more keenly than all of the internal and external personnel marketing measures from the time before the crisis. But what does this mean for employers? If you don't do a good [...]

Crisis management as strategic competence in companies

Crisis management as strategic competence in companies

By Charlotte Ley|2021-08-18T09:40:39+02:00 16 August, 2021|Interest, Norms & Standards|

The new technical specification DIN CEN/TS 17091:2019 "Crisis management - Guidance for developing a strategic capability" calls for a strategic approach to crisis management. " Development of a strategic capability" is a measure designed to help organizations build this important capability. In this article, we highlight four areas where the new technical specification promotes best practices and provides more detailed guidance. Crisis management as a strategic competence It's not a question of if, but only a question of when things will go wrong. And once they do, an effective response will help keep the company on track. A study published by Aon and Pentland Analytics (Reputation Risk in the Cyber Age - The Impact on Shareholder Value, August 2018) shows that companies which respond effectively to a crisis will outperform those that do not in terms of shareholder value. Companies that view crisis management as a strategic [...]

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A plea for exercise

A plea for exercise

By Charlotte Ley|2021-06-07T13:03:49+02:00 7 June, 2021|Uncategorized|

How an event that affects day-to-day business operations is handled has a significant impact on the extent of the damage. Therefore, not only should precautionary measures be implemented in the company in advance to keep the residual risk as low as possible, but reactive measures should also be planned. After all, there is no such thing as 100% safety and the residual risk will never be zero. In case of an event, there will be an impact on the company. However, the reactive side of emergency and crisis management should not only be available as a nice document for auditors, but should above all be handy and applicable. If the planned actions are not applicable, the impact of the event is reduced only imperceptibly or not at all. How handy the reactive side was actually planned cannot be checked only by a theoretical examination. It is also not [...]