KAEP – Business Resilience Experts

Integration of ISO standards and business continuity management under the umbrella of KTQ

By Charlotte Ley|2021-09-27T10:49:45+02:00 24 September, 2021|Norms & Standards|

The "Cooperation for Transparency and Quality in Healthcare", (german: Kooperation für Transparenz und Qualität im Gesundheitswesen, KTQ), offers a voluntary certification system, according to which hospitals and other companies in the healthcare sector can be certified. Here, certification according to KTQ offers multiple advantages, as it is specifically tailored to hospitals. The standard is based on a PDCA approach with the patient at its center. This is also where the great strengths of certification according to KTQ lie: employees and patients are at the center and are core areas of KTQ. Both documentation and practice audits are conducted by medical, nursing and economic assessors. This strength also acts as a serious disadvantage for partial aspects of certification, because technical aspects remain in the background. For the inspection within the scope of the certification, about 1.5 hours are planned in the sample inspection plan for the following topics: Overview [...]

Crisis management in hospitals

By Charlotte Ley|2021-08-18T09:42:13+02:00 13 August, 2021|Interest, News|

Incidents in hospitals are not uncommon. Statistics show that every day there is a cyberattack, every week a fire, every month an external threat (e.g., supply shortages), and every year a police incident that can present challenges to hospitals. The most recent example is the hacker attack on the University Hospital in Düsseldorf, North Rhine-Westphalia. The actual extortion letter was directed at the university in Düsseldorf, however the hospital also suffered massive impact. Due to the encryption of patient data, normal operations were no longer possible. As a result, patients of the ambulance service were diverted. One person died in the process, resulting in a charge of involuntary manslaughter. Through contact between the police and the blackmailers, the danger to people was pointed out, whereupon a decryption code was issued. Nevertheless, repercussions are still present today and normal operations have not yet been fully restored. This example shows [...]