Crisis management in hospitals
Incidents in hospitals are not uncommon. Statistics show that every day there is a cyberattack, every week a fire, every month an external threat (e.g., supply shortages), and every year a police incident that can present challenges to hospitals. The most recent example is the hacker attack on the University Hospital in Düsseldorf, North Rhine-Westphalia. The actual extortion letter was directed at the university in Düsseldorf, however the hospital also suffered massive impact. Due to the encryption of patient data, normal operations were no longer possible. As a result, patients of the ambulance service were diverted. One person died in the process, resulting in a charge of involuntary manslaughter. Through contact between the police and the blackmailers, the danger to people was pointed out, whereupon a decryption code was issued. Nevertheless, repercussions are still present today and normal operations have not yet been fully restored. This example shows [...]