BCM – Business Resilience Experts

Integration of ISO standards and business continuity management under the umbrella of KTQ

Integration of ISO standards and business continuity management under the umbrella of KTQ

By Charlotte Ley|2021-09-27T10:49:45+02:00 24 September, 2021|Norms & Standards|

The "Cooperation for Transparency and Quality in Healthcare", (german: Kooperation für Transparenz und Qualität im Gesundheitswesen, KTQ), offers a voluntary certification system, according to which hospitals and other companies in the healthcare sector can be certified. Here, certification according to KTQ offers multiple advantages, as it is specifically tailored to hospitals. The standard is based on a PDCA approach with the patient at its center. This is also where the great strengths of certification according to KTQ lie: employees and patients are at the center and are core areas of KTQ. Both documentation and practice audits are conducted by medical, nursing and economic assessors. This strength also acts as a serious disadvantage for partial aspects of certification, because technical aspects remain in the background. For the inspection within the scope of the certification, about 1.5 hours are planned in the sample inspection plan for the following topics: Overview [...]

Comments Off

I think I´m having a crisis

I think I´m having a crisis

By Charlotte Ley|2021-09-08T10:19:33+02:00 8 September, 2021|Interest|

The concept of crisis in everyday language use and the actual definition. Crisis is a frequently used term, but it has different meanings. Similarly, emergency and disaster are often used in different contexts. The map of terms shows the escalation of an event to a disaster. An event can be evaluated both positively and negatively. This means that the occurrence of an event does not generally cause damage, but can also be an impetus or an opportunity that moves the company forward. For example, a phone call can contain both good and bad news and is evaluated as an event in both cases. An incident, on the other hand, is the negative escalation of an event. It is a deviation from the normal state, but without causing massive damage. In a company, both an incident and a negative event can be handled with the general organizational structure (line [...]

Totally normal? The BCM standards at a glance

Totally normal? The BCM standards at a glance

By Charlotte Ley|2021-09-06T12:36:29+02:00 6 September, 2021|Interest|

What is actually normal? - Normal" is the term used to describe what is usual or what corresponds to the expectation. Something is also called "normal" if it conforms to a norm. A norm is generally seen as something very rigid, but a crisis is anything but. Above all, it is dynamic, constantly evolving, and does not seem to be manageable with a rigid solution. So how can a norm be used in a crisis? And why should a functioning business continuity management (BCM) standard be used as a foundation? A standard can help manage a crisis, especially if it is designed to be very flexible, like DIN EN ISO 22301. It provides a framework for building resilient structures that are necessary for crisis management. In addition, preparedness is also an essential contribution that DIN EN ISO 22301 provides for BCM, so that crises can even be prevented [...]

“New Normal” – Really that new?

“New Normal” – Really that new?

By Charlotte Ley|2021-08-18T13:58:00+02:00 18 August, 2021|Interest, News|

In many places, life with and after SARS-Covid-19 is currently being described as the new normal. But much of what is supposed to be "new" is not so new. I dare to take a look back. The call of the tower guard: "Close the gates" announced imminent danger. The "lockdown" was the consequence. Isolation and waiting (historically: quarantine = 40 (itl. quaranta) days waiting period for ships entering the port of Venice to protect the narrow city from epidemics) were always the first step to ward off an epidemic. So far, nothing new. But behind the term "New Normal" lies the question of how to shape the future. And not just in dealing with a pandemic event. In terms of business processes, this means formulating modified requirements for business continuity management (BCM). Because closing the gates and waiting will have consequences: Necessary movements of people and goods are [...]